Frequently Asked Questions
All your questions about fb99 answered here
Deposits, withdrawals, VIP benefits, slot games, and support — find detailed answers to all your important questions about fb99 on this page.
fb99 is a reliable online gaming platform built for players in Bangladesh. Whether you're new or experienced — from opening an account and making your first deposit to claiming bonuses, earning VIP cashback, and getting support whenever something goes wrong, we're with you at every step. Read through the Q&A below and make your gaming experience even smoother.
Contact & Support
Yes, fb99's support team is active 24 hours a day, 7 days a week. Whether it's late at night or early morning, a holiday or a regular day — our team is ready whenever you need help. You can reach us through live chat or email.
Before speaking with the support team, keep your account username or registered mobile number, a brief description of the issue, and any relevant transaction ID (if available) within reach. This helps identify the problem faster and saves your time.
Absolutely. fb99 support provides assistance in both Bengali and English. The entire support experience has been designed with Bangladeshi players in mind so there is no language barrier.
There are two ways to reach fb99 directly: first, start a live chat from any page on the site — it's the fastest option. Second, send an email to [email protected] — email is ideal for more complex matters.
Yes. When you send an email to [email protected], the support team will review your request and send a detailed response. Email is especially useful for complex transaction issues, account verification, or bonus-related questions.
VIP Program
fb99 has a total of four VIP tiers: Bronze, Silver, Gold, and Platinum. The weekly cashback and special benefits differ at each tier — the higher the tier, the greater the rewards.
Cashback rates vary by tier: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%. Cashback is credited to your account every week.
Playing regularly on fb99 and increasing your wagering activity creates the opportunity to move up to a higher tier automatically. Stay active on the platform — whether you play slots, live casino, or sports betting, your overall activity determines your tier.
Each week, cashback is calculated at the applicable rate based on your total wagers and credited directly to your fb99 account at the end of the week. This amount can be used for further gameplay, which helps soften the impact of any losses.
On top of cashback, members at higher VIP tiers enjoy benefits such as priority access to special promotions, dedicated support, and early access to new games or features. fb99 offers its most exclusive deals to Platinum-tier members.
Withdrawal Questions
The minimum withdrawal amount at fb99 is ৳800. Requests below this amount cannot be processed. Before withdrawing, make sure your balance is at least this amount or more.
Withdrawals are typically completed within 10 to 45 minutes. Once the request is reviewed and approved, funds are transferred automatically to your mobile wallet. If the money does not arrive within that time, contact support.
Yes, fb99 processes withdrawals 24 hours a day, seven days a week. The same applies at night or during Eid holidays. The 10–45 minute timeframe applies at all times.
For security reasons, fb99 always recommends withdrawing to a mobile wallet registered in the player's own name. If you attempt to send funds to someone else's wallet, the request may be blocked and verification may be required.
To withdraw bonus winnings, the wagering requirement must be met. The wagering requirement for fb99's welcome bonus is 25 times the bonus amount, applied to the bonus amount only. For example: for a ৳2,000 bonus, you need to wager ৳50,000. After that, your winnings become withdrawable in the normal way.
Slot Questions
Volatility refers to the payout pattern and risk level of a slot game. High volatility means less frequent but potentially larger rewards; low volatility means frequent smaller wins. It's wise to choose volatility that matches your budget and patience.
RTP stands for Return to Player — it is the theoretical percentage of total wagers that a game returns to players over the long term. For example, an RTP of 96% means that on average, ৳96 may be returned for every ৳100 wagered. Keep in mind, though, that this is an average across millions of spins and does not apply to every individual session.
Low volatility slots are the most suitable for a limited budget, as they produce frequent small rewards and your balance does not run out quickly. fb99 has many games from providers like PG Soft and JILI where you can play for a long time even with small bets.
In a progressive jackpot game, a small portion of each wager is added to a growing prize pool. The more players bet, the larger the prize grows. When a lucky player hits the special combination, they take the entire accumulated prize on their own and the prize pool resets back to zero.
Deposit Questions
Yes, bKash is a fully supported deposit method at fb99. Go to the cashier page, select bKash, send the amount to the indicated number, and submit the transaction ID. Your balance is usually updated within a few minutes.
fb99 supports four mobile financial services: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet of Dutch-Bangla Bank. The same benefits and rules apply to all four methods.
The minimum deposit amount across all methods at fb99 is ৳300. Whether you use bKash, Nagad, Rocket, or Upay, this limit is the same. If you attempt to deposit less than ৳300, the transaction will not be processed.
First, wait a few minutes. If more than 30 minutes have passed and the balance has not arrived, get your mobile wallet transaction ID and contact us via live chat or [email protected]. The support team will look into the matter promptly.
Yes! When you make your first deposit at fb99, you can receive a 200% welcome bonus of up to ৳20,000. For example: depositing ৳1,000 gives you a ৳2,000 bonus, making your total balance ৳3,000. To withdraw the bonus, you need to wager 25 times the bonus amount.
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We're always ready to help in Bengali.
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