fb99's Privacy Policy —
Your information is our responsibility

Introduction & Scope of Policy

fb99 ("we", "our", or "platform") is committed to providing a safe and reliable online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information.

This Policy applies to the fb99.mom website and all its related services. By using our platform, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.

What Information We Collect

To provide services on the fb99 platform, we may collect the following types of information:

2.1 Identity Information

• Full name
• Date of birth (for age verification — our services are for those aged 21 or above only)
• National ID or passport number (where applicable)
• Mobile phone number
• Email address

2.2 Account Information

• Username
• Account password (stored in encrypted form)
• Account creation date and time
• Last login details

2.3 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction history — deposits and withdrawals
• Current account balance
• Details of bonus and promotional benefit usage

2.4 Activity Information

• Gaming history and betting records
• Preferred games and betting types
• Time spent on the platform and activity patterns
• Customer service communication records

2.5 Technical Information

• IP address
• Device type, operating system, and browser information
• Cookie and session data
• Log files and access records

How We Collect Information

fb99 collects information in the following ways:

3.1 Through Direct Provision

You directly provide us with information when you open an account at fb99, complete identity verification, deposit or withdraw funds, or contact our customer service team.

3.2 Through Automated Collection

Some information is automatically collected during platform use through cookies, web beacons, and similar technologies. This may include your browsing behaviour, page visits, and details of your interactions with the platform.

3.3 Through Third Parties

For the purpose of identity verification and fraud prevention, we may also collect information from trusted third-party verification service providers.

Purpose of Using Information

fb99 uses your information for the following lawful purposes:

• Account management: To create, maintain, and manage your account.
• Service delivery: To provide gaming, betting, and other platform features.
• Financial transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Identity and age verification: To confirm that the user is aged 21 or above.
• Fraud prevention: To detect and prevent suspicious activity.
• Customer service: To resolve your issues, queries, and complaints.
• Personalised experience: To suggest games and offers based on your preferences.
• Platform improvement: To analyse and improve the user experience.
• Responsible gaming: To identify unusual gaming behaviour and provide necessary support.
• Legal compliance: To meet applicable legal and regulatory requirements.

Sharing Information with Third Parties

fb99 may share your personal information with specific third parties in limited circumstances. We ensure, however, that any sharing of information is done in accordance with the terms of this Policy and applicable law.

5.1 Service Providers

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure. These providers can only access the information necessary for their designated tasks.

5.2 Legal Authorities

If a government or law enforcement authority requests information through a lawful order or request, fb99 may be obligated to provide the required information in accordance with the law.

5.3 Fraud Prevention

For the purpose of detecting and preventing financial fraud or cybercrime, we may share information with relevant authorities or industry bodies.

5.4 Business Transfer

In the event of a business merger, acquisition, or other corporate restructuring, user information may be transferred to the new entity, though the protections of this Privacy Policy will remain in place.

Important: Outside the circumstances described above, fb99 does not disclose your personal information to any third party.

Cookies & Tracking Technologies

Cookies and similar technologies are used on the fb99 website to improve your experience.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform — such as keeping your login session active, ensuring security, and processing financial transactions. These cookies cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your language preferences, display settings, and similar personalisation information.

6.3 Analytics Cookies

These cookies are used to analyse platform usage and improve service quality. This information is stored in aggregate form and you are not identified at an individual level.

Most browsers provide the ability to control cookies. Keep in mind, however, that disabling certain cookies may cause some platform features to not work properly.

Data Storage & Protection

7.1 Security Measures

fb99 adopts industry-standard security measures to protect your information:

• SSL encryption: All data transmission is secured through SSL (Secure Socket Layer) encryption technology.
• Data encryption: Stored sensitive information — such as passwords and financial details — is kept in encrypted format.
• Access control: Through strict internal policies, only authorised staff can access user information.
• Security reviews: Regular security assessments and audits are conducted.
• Firewall protection: Advanced firewalls and intrusion detection systems are used.

7.2 Retention Period

Your information is retained for the full duration of your active account and for a defined period after account closure to meet legal requirements. Financial transaction records are retained in accordance with applicable law.

7.3 Data Breach

Should a data breach occur that poses a risk to your rights or freedoms, we will notify you in a timely manner in accordance with applicable law.

User Rights

As a user of fb99, you have the following rights:

8.1 Right to Access Information

You may ask us at any time what information we hold about you. We are obligated to provide this information within a reasonable time of your request.

8.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may have it corrected. Contact us or update the relevant information directly from your account settings.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained by us due to legal obligations or legitimate business requirements.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes — particularly in the case of marketing communications. We will inform you before making a decision on such requests.

8.5 Right to Close Account

You may request the closure of your fb99 account at any time. Any outstanding balance after account closure will be returned through the designated process.

To exercise these rights, please contact our support team.

Policy on Minors

fb99's services are for users aged 21 and above only. We do not intentionally collect any information from minors.

Age is verified during the registration process. If we become aware that a user is under 21 years of age, we will immediately suspend that account and delete the associated information.

If you believe a minor is using our platform, please notify our customer service team immediately.

Changes to the Policy

fb99 may review and update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we may send notifications to registered users through the platform. We advise you to review this policy regularly.

If you continue using fb99 after any changes, you will be considered to have agreed to the terms of the revised policy.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 from any page on the fb99 platform
• Support Languages: Bengali and English

Our customer service team is available seven days a week, twenty-four hours a day. We will try to resolve any privacy-related requests you have as quickly as possible.