fb99's commitment to responsible play
fb99 believes that entertainment should always stay within safe limits. Our tools and guidelines help you enjoy a healthy and enjoyable gaming experience.
Safe & Responsible Gaming
Why is responsible gambling so important?
Online gaming can be a great source of entertainment, but it is only enjoyable when you play consciously and in control. fb99 always puts the well-being of its players first. Our goal is to create an environment where fun and safety go hand in hand.
Gambling is entertainment, not a source of income. While playing at fb99, always remember — only spend money you can afford to lose. Never play with borrowed money or funds your family needs for essentials. If you ever feel that gambling is getting out of your control, use our support tools or contact our support team directly.
The fb99 platform is operated exclusively for individuals aged 21 and above. Creating or using an account by a minor is strictly prohibited. We are committed to age verification and account security.
Responsible gaming is not just a policy — it is the core philosophy of fb99. We want every player to enjoy long-term entertainment within healthy limits. Learn more about our five key protection tools below.
Quick Reminders
- For ages 21+ only
- Play for entertainment, not to earn money
- Do not go beyond your set budget
- If you have a problem, contact fb99 support
fb99's responsible gaming tools
Set Deposit Limits
Set a maximum daily, weekly, or monthly deposit limit on your account. Once the limit is set, you will not be able to deposit more than the specified amount. Reducing a limit takes effect immediately, but a waiting period applies for increasing it.
Time-Out Break
If you feel you need a short break, fb99's time-out feature lets you temporarily close your account for anywhere from 24 hours up to 90 days. During this period, logging in or making deposits will not be possible, which reduces the chance of excessive play.
Self-Exclusion
If you feel that controlling your gambling is becoming difficult, use fb99's self-exclusion option. This feature keeps your account closed for an extended period. Promotional communications will also be stopped during self-exclusion.
Betting Limits
Decide in advance the maximum amount you will wager per session or within a set time. If you exceed the set betting limit, the system will automatically warn you and prevent further bets.
Minor Protection
fb99 strictly enforces the 21+ age requirement. An age verification process is in place to prevent minors from using the platform. You are advised to use parental control software on your device.
24/7 Support
For any help with responsible gaming, fb99's support team is by your side seven days a week, twenty-four hours a day. Reach out via live chat or email — support is available in both Bengali and English.
Warning signs of problem gambling
If you notice any of the following signs in yourself, consider taking a break and seeking help. This is not a sign of weakness — it is a brave step toward taking care of yourself.
- Continuously gambling more to recover lost money
- Having difficulty reducing or stopping your play
- Hiding your gambling from family and friends
- Neglecting work or family responsibilities because of gambling
- Taking out loans or borrowing money to gamble
- Feeling restless or anxious when unable to gamble
- Spending more time gambling than on other activities
- Lying about gambling or deceiving others about it
Five habits for healthy gambling at fb99
Set a Budget
Decide how much money you will spend before you start playing. Stick to that limit whether you win or lose.
Respect Time Limits
Set a time limit for each session and use an alarm. Always take a break when the time is up.
Don't Chase Losses
Trying to win back lost money by playing more often leads to even greater losses.
Take Regular Breaks
Do not play for long stretches at a time. Make a habit of taking at least a 10–15 minute break every hour.
Don't Play Under Stress
Never play when you are stressed, anxious, or under the influence of alcohol. Play with a clear mind.
Need help?
fb99 is here for you
If you feel gambling is getting out of your control, do not wait — contact fb99's support team right now. Our team is ready seven days a week, twenty-four hours a day, to help without judgment.
Your identity will be kept confidential. For setting limits, a time-out, or self-exclusion, just tell us via live chat — we will action it immediately.
You are not alone
fb99 is always your trusted companion on the path to responsible gambling. Asking for help is the courageous thing to do.
How do the tools work?
How to use self-exclusion
Self-exclusion can be done from fb99 account settings or with the help of the support team. The minimum period is 30 days. Once self-exclusion is active, you will no longer be able to log in, make deposits, or place bets. To reactivate at the end of the period, you will need to contact support.
Time-out break details
Breaks of 24 hours, 7 days, 1 month, or 3 months are available. No new deposits or bets will be accepted during the break. The account reactivates automatically when the break ends, but a confirmation email is sent in advance.
How to set a deposit limit
Log in to your account, go to the "Settings" section, and set your preferred daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately. To increase a limit, you will need to wait 72 hours after making the request — this prevents impulsive decisions.
Age verification process
fb99 only allows individuals aged 21 and above to operate an account. Age is verified at the time of registration and additional documents may be requested if needed. If you become aware of a minor's account, please report it to [email protected].
Responsible gambling FAQ
Explore more sections of fb99
Want to play responsibly? Browse the sections below and enjoy your favourite games within healthy limits.